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Motor Vehicle Management | Driver Management | Post Service Items | Citizen Service White Paper english-chinese contrast list of common motor vehicle terms | File Application |
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Motor Vehicle Management
Change of Driving Permit
Ownership Transfer of Motor Vehicles
Discarded or Revocation of Motor Vehicles
Cancellation of Stolen Motor Vehicles
New License Plate and Reissue of License Plate for the Reason of Cancellation
For the reissue of motorcycle license plate for the reason of cancellation, the vehicle has to be inspected before the application can be processed.
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Driver Management Replacing R.O.C. Drivers’ Licenses with International or Foreign Drivers’ Licenses
Replacing International Drivers’ Licenses with ROC Drivers’ Licenses
Drivers’ License TestWritten Test
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Post Service Items Payment through the post service, you don’t have to pay a visit. It is a kind of time-saving and convenient service
Post Service Items of Sinying Station of Motor Veheicles ※Change of automobiles & motorcycles driving license ※ Change of automobiles & motorcycles Registered address ※ Reissue of automobiles & motorcycles driving license for the reason of lost or damage ※ The cancellation, discarded or revocation of automobiles & motorcycles license ※ Ownership transfer of motorcycles ※ Change of automobiles & motorcycles driving license ※ Inspection of business vehicles driving license ※ NT$25 postal fee for the registered mail by mailing payment ※ Post transferring account:03645832 ※ Pay the fine for violating traffic rule—The minimum amount will be collected within the due date; the maximum amount will be collected exceeding the due date ※ All post offices in every districts will handle postal transferring—for those cases within the due date【not hold on】 ※ For those cases exceeding the due date or pending-- mail the cash or draft order ※ Fine account by post transfer：03785480
Service line:（06）6352845, 6324240 extension no.:891 Address:No.55, Datung Rd. Sinying City, Tainan Hsien. Sinying Station of Motor Vehicles
The collection date of the vehicles license tax should be on April 1 to April 30, automobile fuel tax on July 1 to July 30. Please pay on time, or will be fined.
If you have any kinds of vehicles, please call 412111-169# for telephone paying service for vehicles fuel tax.
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Citizen Service White Paper The White Paper for Public Service of Chia-yi Motor Vehicles Office, Directorate General of Highways, MOTC Foreword: The DMV’s affairs are close to contact with the public. The quality of service has a great influence on governmental image. With these thoughts of “Familiar, Convenient, Reduction, Incorruption, and Security” from Ministry and Transportation and Communications and Directorate General of Highways, we target “Cultural Concern, and Innovative Technology” and set up a “ Enhancing Service Quality Executive Plan in 2005 ”.Besides, we provide various simple and convenient services. Our all efforts have been acclaimed. Location: No.29, Puzih 7th Rd., Puzih City, Chiayi County 613, Taiwan (R.O.C.) Hotline:05-3623939 E-mail:thbup001@ms1.gsn.gov.tw Official website:http://www.cyi.gov.tw/
Organization: District: Chiayi County, Chiayi City, Tainan County, Tainan City, and Yunlin County. The other districts written in the operation rules are our districts. Service Items: 1. Motor Vehicle Administration: Including inspection, new plate pick up, change, and license renewal 2. Driver Administration: Including test, audit, change, and license renewal 3. Transportation Administration: Including set up application, change, and issue of temporary passé partout. 4. License plate tax and fuel tax. 5. Traffic Violation Fines: Including infraction judgment and penalties, appeal Business Hours: 08：00~12：00, 13：00~17：00 for all services 12：00~13：00 for change in vehicles, driving license, and infraction judgment and penalties
Important Measures of Simple and Convenient Service 1. Fulfilling opening and serving, and lengthening business hours, such as changing of vehicles and driving licenses, infraction judgment and penalties, we also serve during lunch hours. 2. We set up a “drive-through counter” for vehicle registration’s renewal only, which make the drivers drive through instead of stopping to renew. 3. In order to let the public pay the violation ticket fines nearby, we entrust convenient stores to collect fees for 24 hours, which is convenient for the public. 4. We set up facilities for defective, providing a non- barrier environment. 5. We pay attention to ambisextrous equality, and set up a nursing room. 6. We establishment a self-service of free watering and inflating facilities; we also provide to change bulb freely. 7. We supply driving license test in the country, saving the public precious time and money. 8. We provide driving license test for foreign spouse, solving their driving problems. 9. We combine counters, and simplify and announce operation procedures, including advising of documents and fees, which save the public time in transportation. 10. Without forms when the vehicles owners and drivers apply for changes, that could simplify their times. 11. Test registration for vehicles and motorcycles is that when passing the exam, the public could accept their license on the spot. 12. Actively refund fees of duplicated violation ticket fines and fuel tax. 13. We provide to application for mailing address. 14. We supply a networking in The DMV and the post office, which is able to close cases immediately. 15. Without application in advance, when the drivers apply for experience certificates or the public apply for the non-license certification, we issue to them immediately. 16. When the public would like to pay the fines of the 17th laws of highways, they could pay and register in the same counter, which may save much time for the populace. 17. We separate for counters for in person and counters for agency, and the public in person don’t have to waste lots of time in waiting. 18. Paying the violation ticket or fuel tax, the public are able to choose finance card or credit card by telephone or network. 19. We establish a small vehicle automatic numbering system, which is unhidden and transparent. 20. We establish a website（www.cyi.gov.tw）to the public for network application. 21. We provide a go around service and help to inspect vehicles, which is rapid and convenient.
Effect to Enhance Service Quality 1. In order to realize latter service measures is correspond to the public or not, in every season, we process the public’s questionnaire survey in degree of satisfaction, analyzing degree of satisfaction and reflecting opinion, to be an important standard to enhance service quality. 2. Actively fulfilling good manners movement, in every season, we process staffs’ “Service Attitude and Manners Training”, inviting scholars and experts to teach service idea to strengthen the staffs’ service attitude and politeness. In addition, we also handle the service model evaluation and praise, animating the staffs to promote service quality. 3. Regularly, handling the staffs’ affairs lecture and training and choosing the staffs to attend various specialized training, we look forward to promoting their ability. 4. Positively, encouraging the staffs to study and innovate, such as researching and developing international driving license inquiry system, and motorcycle test counselling system, we sincerely hope it could improve the service quality and efficiency. 5. Positively, recruiting volunteers to participate in DMV, and utilizing social resources to assist public affairs in solving manpower insufficient. 6. Renewing servicing facilities, and greening environment, we could promote the service image. 7. We establish three levels of duties agents system, and clock management in computer. Manager in every level non-periodically patrols environment and service, and spot-checks the staffs on duty or not. 8. Every week, staffs’ politeness test by telephone comes into operation, which could maintain the quality of service politeness. 9. We hold early meetings and establish staff proposal system, which promotes service quality. 10. Establishing director-general mailbox and civil ethics mailbox, we provide the public to appeal. 11. Establishing the complaint disposal procedure for populace and the senior staffs assist to process populace dispute. 12. Inducting ISO-9002 guarantee and management way to establish each kind of operation standard and handbook, we would like to establish standard service procedure. 13. Announcing each operation procedure and processing time, and printing each operation introduction, we provide the public open and definite service information. 14. Cooperating with a district broadcasting station, we hold an airborne DMV to be closed to the public to strengthen guidance in laws and service, to provide the populace a consulting and suggesting pipeline on the scene, to establish a kind and interacting relations, and to promote service image. 15. Regularly, convening official conference to examine each service measure and reflect the public’s opinion, we also trace the effect to maintain service quality. 16. To avoid the populace neglecting or forgetting the vehicles inspection date, we initiatively inform the vehicle owners by e-mail .As long as surfing the internet and filling in the vehicle number, ID number, and the e-mail account number, the public could enjoy this thoughtful service.
Arduous Direction in the Future 1.Continually researching and developing various convenient and reductive measures: We impel various convenient and reductive measures, and encourage the colleague to be able unceasingly to study and innovate, which reduce processing procedure for the public. 2. Strengthening staff in-service training, and promoting service quality: Regularly handling in-service training to promote staffs’ official knowledge and to enhance administrative efficiency, we also strengthen service idea that customer as the guidance, and enable each staff to display zealous and polite service attitude. 3. Each service with electronic Positively promoting in on-line service, we set up network to supply for immediately on-line application, enquiry, announcement and guidance service. 4. Providing multiplex service, and positively impelling non-counter operation. We research and develop and announce innovative and multiplex service measures, such as by telephone, convenient store, mail, and network, which would be convenient. 5. Planning to establish motive DMV, and extending service foothold We positively plan to establish the motive DMV, which enable our service to penetrate the populace and spread all over the world.
In the age of impelling entirely electronic, the DMV’s affairs have to supply for whole service in anytime and anywhere. Moreover, we need to strengthen the service in suburbs and in the minor group. Certain items could be reminded to the public by network or mail, and we must provide the door-to-door service. Only have we an Earth, to continue human’s survival, so we suggest that environmental protection institution, according to the international joint pledge Kyoto protocol and the domestic correlative laws and regulations, could set up the motor vehicle total quantity control policy. In order to reduce the obsolete vehicles to discharge the exhaust gas, the authorities should positively recycle the exhaust gas vehicles, prevent from disposing stolen vehicles, carry out the vehicles license plate effective management, strengthen the populace transportation system, effectively display vehicles transportation function, enable transportation to be smooth, which help drivers be safer.
Director’s Speech： Since coming in, I have actively collected the public’s demand, matched up revision in laws, and improved software and hardware. Besides, with the thought of “Familiarity, Convenience, Reduction, Incorruption, and Security”, and according to the direction from the Directorate General of Highways, MOTC, we fulfilled reduction and convenience to enhance the service quality and effect. In the vicissitude age, the electronic governments are looking forward to using network instead of road, saving time to enhance the service quality. The DMV have to accomplish “E’s DMV Service ” ,in accordance with populace’s demand, and provide a warm service, which make the public feel respected and serviced.
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Location:
No. 29 , Pu Zi Seventh Rd., Pu
Zi City, Chiayi City county
Serve the telephone number. Service number: 05-3623939 E-mail： thbup001@ms1.gsn.gov.tw
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